Zendesk is the leading provider of cloud-based customer service software. The proposed by the company flexible online solution for service desk with ticket system and self-learning customer service platform allows business to simplify work with incoming requests from the end users.
Zendesk was founded in 2007 in Denmark and has since become popular throughout the world. Today, the number of its business customers has reached 20,000, the most famous of them being Box, Tumblr, Yammer, Sears, Groupon and 20th Century Fox.
In September 2012, Zendesk has attracted $60 million investment from eight funds, lead by Redpoint Ventures. As a result, the total funding for the startup has reached $86 million. Since the latest round of investment in November 2010, Zendesk has increased its monthly income by 500%.
The reason for this success is that Zendesk customer support service platform is convenient for business and customers, since it unites all possible communication media: e-mail, phone, chat, Facebook and Twitter on a single dashboard.
The company has recently released a new version of its application - Zendesk Apps, which is based on the idea that the customer service is central to the business. Zendesk allows consumers to more than ever influence the way the company interacts with its customers.